At Whole Melt Extracts, we pride ourselves on offering reliable and efficient shipping services to our customers worldwide. Below you will find detailed information on our shipping policies, methods, and procedures to ensure that your orders are processed and delivered with care.
Shipping Locations
Whole Melt Extracts ships globally to the following locations:
- United States (All 50 States)
- Europe
- Asia
If your country or region is not listed here, please contact our customer service team for assistance.
Shipping Cut-Off Time
Orders placed before 1:30 PM PST will be processed for shipping on the same business day. Orders placed after this cut-off time will be processed the following business day. Please note that while most orders meet this same-day processing window, unforeseen circumstances such as weather, shipping partner delays, or high order volume may affect the shipping schedule. If you have any concerns about your order, feel free to reach out to our customer service team for updates.
Shipping Partners
Whole Melt Extracts partners with reliable carriers, including USPS, FedEx, and DHL, to ensure timely delivery of your packages. Once your package is shipped, you will receive a confirmation email with tracking information to monitor your shipment’s status.
Shipping Costs
Shipping costs include both handling and packaging fees as well as transportation fees. Shipping rates are calculated based on the destination and the weight of your order. Some items may qualify for free shipping, which will be clearly indicated at checkout.
Estimated Delivery Times
Delivery times vary based on your location and the shipping option selected at checkout:
- United States: 2 to 5 business days
- Europe: 5 to 10 business days
- Asia: 7 to 12 business days
Please note that these are estimated delivery times and do not guarantee the exact date of arrival. If guaranteed delivery is required, please contact our customer service team for options and pricing.
Shipping Methods and Timeframes
- Standard Shipping: 2-5 business days
- Express Shipping: 1-3 business days (additional fees apply)
Actual delivery times may vary based on destination and customs procedures for international shipments.
Package Handling
- Fragile items are carefully packaged to ensure safe transit.
- Large or heavy items may be shipped via freight services.
Free Shipping Policies
For orders that qualify for free shipping, please be aware that the Estimated Time of Arrival (ETA) provided at checkout is not a guaranteed delivery date. If guaranteed shipping is required, please contact customer service for expedited shipping options. For remote areas or regions that are difficult to service, additional shipping days may apply.
Failed Delivery Attempts
In the event that a delivery attempt fails on or before the ETA, delays may occur, and a new delivery date will be provided by the carrier. If you encounter any issues with delivery, we recommend contacting the shipping carrier directly or our customer service team for further assistance.
Freight Shipping
For large or fragile orders, Whole Melt Extracts may choose to ship via freight services. This decision is made based on the nature of the product and the safest shipping method to ensure your order arrives intact.
Customer Paid Guarantee
We strive to meet our promised delivery dates, but certain circumstances may be beyond our control, such as:
- Natural disasters
- Labor strikes
- Severe weather events
- Inaccurate delivery scans by the shipping partner
If any of these unforeseen events occur, Whole Melt Extracts is not responsible for delayed shipments. An attempted delivery by the carrier on or before the guaranteed delivery date meets the terms of our delivery guarantee. Additionally, guaranteed shipping services may not be available in all regions.
International Shipping
Whole Melt Extracts offers worldwide shipping. However, international shipping times can vary significantly depending on customs regulations, location, and shipping method. Customers are responsible for any customs fees, import duties, or taxes imposed by their respective countries.
Tracking Information
Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package. This allows you to stay updated on the estimated delivery date and any changes in shipment status.
Returns and Refunds
If your order is delayed or lost during shipping, please contact our customer service team immediately so we can investigate and assist you in tracking or replacing your order. Refunds may be issued on a case-by-case basis depending on the nature of the issue.
Customer Service
For any shipping-related inquiries or issues, please contact our customer service team at wholemelltextracts@gmail.com. We’re here to ensure your Whole Melt Extracts experience is smooth from order to delivery.
BY PLACING AN ORDER WITH WHOLE MELT EXTRACTS, YOU AGREE TO OUR SHIPPING POLICIES AS OUTLINED ABOVE. WE RESERVE THE RIGHT TO MODIFY THESE POLICIES AT ANY TIME, WITH CHANGES EFFECTIVE IMMEDIATELY UPON POSTING TO OUR WEBSITE.