Privacy Policy

At Whole Melt Extracts, we take your privacy seriously. This privacy notice describes how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or participate in any sales or marketing activities. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

Who We Are

Whole Melt Extracts (“Company,” “we,” “us,” or “our”) is an online platform dedicated to providing high-quality whole melt extracts and related products. Our website address is: https://wholemeltsextracts.org.

We are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy applies to the data we collect through our website and related services.

Information We Collect

We collect different types of information from our users to provide and improve our services. The types of information we collect include:

1. Personal Information You Provide

We collect personal data that you voluntarily provide to us when you register on the website, place an order, fill out a form, or engage with us in any other way. This may include the following types of personal information:

  • Name: First and last names.
  • Contact details: Email address, phone number, and postal address.
  • Payment information: When you make a purchase, we may collect billing information, credit card details, and transaction history.
  • Account information: If you create an account on our website, we will collect your login credentials and any information you choose to provide in your user profile.

2. Automatically Collected Information

When you visit our website, certain information is automatically collected by our systems, including:

  • IP Address: We may collect your IP address for spam detection, security purposes, and to help us better understand how users interact with our site.
  • Browser and Device Information: This includes your browser type, operating system, and device type, which helps us optimize the website for different platforms.
  • Usage Data: Information about how you use the website, such as the pages you visit, time spent on the site, and any actions taken.
  • Cookies and Tracking Technologies: We use cookies to track your activity on our website and enhance your user experience. Cookies store information such as your login details, preferences, and past interactions with the site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.

3. Comments and User-Generated Content

When you leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. Additionally:

  • Gravatar: If you use the Gravatar service, an anonymized string (hash) created from your email address may be shared with the Gravatar service to display your profile picture next to your comment. The Gravatar privacy policy can be found here.

4. Media Uploads

If you upload images or other media to our website, you should be aware that images with embedded location data (EXIF GPS) can be downloaded and extracted by other visitors. We recommend that you remove any location data before uploading images.

How We Use Your Information

We process your personal information for several purposes, including:

1. To Provide Our Services

We use your personal data to process orders, manage your account, respond to inquiries, and ensure that our services function smoothly. Specifically, we may use your information to:

  • Fulfill orders and process payments.
  • Provide customer support and respond to inquiries.
  • Send important updates regarding your account, orders, and our services.

2. To Improve and Personalize Your Experience

We strive to enhance the user experience on our site by analyzing user behavior and preferences. This includes:

  • Customizing the content displayed to you based on your previous interactions.
  • Offering tailored product recommendations and promotions.
  • Improving the functionality of our website and services based on feedback and analytics.

3. For Marketing Purposes

With your consent, we may use your contact details to send promotional materials, newsletters, and special offers related to our products. You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

4. For Security and Fraud Prevention

We use your data to protect against fraud and unauthorized access to our systems. This includes monitoring for suspicious activity, detecting potential security threats, and implementing security measures to safeguard your personal information.

5. To Comply with Legal Obligations

We may process your personal data as necessary to comply with applicable laws, regulations, or legal processes. This includes responding to government or regulatory requests and maintaining records for tax or audit purposes.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help websites remember your preferences and activities. The cookies we use include:

1. Essential Cookies

These cookies are necessary for the website to function properly. They allow you to navigate the site and use its features, such as accessing secure areas.

2. Functional Cookies

These cookies remember your preferences, such as login details and language settings, to provide a more personalized experience.

3. Analytical Cookies

We use these cookies to collect anonymous data on how visitors use our website. This helps us understand which areas of the site are popular and where improvements can be made.

4. Marketing Cookies

These cookies track your browsing activity across our website and other websites. They are used to deliver targeted advertisements that are relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

How Long We Retain Your Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Specifically:

  • Account data: We retain account-related data for the duration of your account’s existence. You can delete your account at any time, after which we will delete your data, except for information we are required to retain by law.
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely to allow for follow-up comments and responses.
  • Order data: We retain order and transaction data for as long as required to process orders, handle returns or complaints, and comply with legal obligations, such as tax or financial reporting.

Who We Share Your Data With

We only share personal information with third parties when necessary to provide our services or when required by law. This includes sharing your data with:

  • Service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing customer support.
  • Payment processors: When you make a purchase, your payment details are shared with third-party payment processors. These companies adhere to strict data protection standards.
  • Law enforcement and legal authorities: We may disclose your data in response to a legal request, court order, or government investigation, if required by law.

Data Security

We have implemented organizational and technical measures to protect your personal data from unauthorized access, loss, or theft. These measures include encryption, firewalls, and secure data storage systems. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure. You use our website at your own risk.

Your Rights Regarding Your Personal Data

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These rights may include:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal data, subject to legal exceptions.
  • Data Portability: In certain cases, you may request that we provide your data in a structured, commonly used, and machine-readable format so that you can transfer it to another provider.
  • Objection: You may object to our processing of your data, particularly in cases where we rely on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact us at info@wholemeltsextract.com. We will respond to your request in accordance with applicable data protection laws.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccuracies in your data
  • Request deletion of your data
  • Opt-out of certain data processing activities

California Residents

Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. Please contact us for more details.

Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a child, we will delete it immediately. If you believe that we may have collected information from a child, please contact us at wholemelltsextracts@gmail.com.

Third-Party Links

Our website may contain links to third-party websites or services. Please note that these websites are governed by their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. The updated version will be posted on our website with the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at wholemelltextracts@gmail.com.

 

BY USING OUR WEBSITE, YOU AGREE TO THE TERMS OUTLINED IN THIS PRIVACY POLICY.

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